The customer needs me...

That's the attitude of certain VN restaurants in California, and that irks me to the extreme. I can name two: Da('c Phu'c in the Bay Area, and Pho*? Ho^`ng Long in Long Beach.

While I haven't been to Da('c Phu'c lately, I was at Ho^`ng Long just a few days ago and had a terrible experience. A friend and I ordered simple pho*?, and we waited 20 minutes and nothing came. Two guys at the next table, who had been waiting before us, gave up and left....

While I haven't been to Da('c Phu'c lately, I was at Ho^`ng Long just a few days ago and had a terrible experience. A friend and I ordered simple pho*?, and we waited 20 minutes and nothing came. Two guys at the next table, who had been waiting before us, gave up and left. The owner of Ho^`ng Long ran after them into the parking lot and asked for the tea money, which was .54, while loudly mumbling "you can't come and go as you wish in my restaurant". The 2 guys, apparently annoyed as well, came back into the restaurant and gave him a 20 bill, at which point the owner shouted to his wife, who was in the kitchen, for change.

She shouted right back "I'll get the change. Let them stand there for a while".

Facing the distinct probability that we wouldn't get our food for the next 10-20 minutes since everything would have stopped for her to come up with the change - some .46, my friend offered to pay for the guys' tea with a bill. The owner barked back to him " it's not your tea, it's not your business, stay out of it". The owner's wife finally -after 15 minutes of fumbling in her purse, cashier, and ruo^.t tu*o*.ng - got the guys their change. At that time, we were 40 minutes into our wait, and no pho*? in sight.

The food came after all. Running late for our golf tee-time, I tried to pay for our food while we were still consuming it, buy tending a bill to the passing owner. To which he said "You pay at the cashier when I'm back there, not here", as he continued to sip on his tea and look out the window to the magnificient scenery of Anaheim Street in peak hours. He finally decided to get back to the cashier and all I did was turn-around and tend him the $, as my back was against the cashier anyway...

So, what's the point for all of this? I think that Pho*? Ho^`ng Long totally sucks in their customer service, and I for one will never come back to eat there. I urge all of you to boycott that restaurant for a while, to teach the owners that, though they might have made it so far, they have to change the way they treat customers in order to continue doing business here.

If you feel the same about customer service, of if you have thumbed your nose to such entities, please pass this along to your friends.

Unhappy Customer